1. Definitions
In these Conditions:
- "Company", "we", "us", or "our" refers to Fine & Eco Limited, trading as T-Rex Workwear (Company No. 12750982), whose registered office is at 452 Gateway House, Avonmouth Way West, Bristol, BS11 9EX.
- "Customer", "you", or "your" refers to any person or organisation purchasing goods or services from us.
- "Consumer" means an individual acting for purposes which are wholly or mainly outside that individual’s trade, business, craft, or profession.
- "Trade Customer" means any customer purchasing goods or services wholly or mainly for purposes relating to their trade, business, craft, or profession.
- "Contract" means a contract between us and you for the sale of goods and/or supply of services incorporating these Conditions.
- "Goods" means any goods we agree to supply to you under the Contract.
- "Order" means your request to purchase goods from us, whether placed through our website, by email, phone, or in person.
- "Writing" includes email and other electronic communication.
- "Customised Goods" means any goods made to your specifications or clearly personalised.
- "Website" means https://t-rexworkwear.co.uk, https://t-rexworkwear.com or any other domain used by the Company.
2. Application of Terms
2.1 These Conditions apply to all sales of Goods by us to you and override any other terms.
2.2 Your Order is an offer to buy Goods in accordance with these Conditions. The Contract is formed once we confirm the Order in Writing or dispatch the Goods.
2.3 Where clauses differ between Consumers and Trade Customers, both versions are shown side by side.
3. Basis of Sale
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3.1 Images and samples are for illustration only and may not reflect the actual product. |
3.1 Quotations, samples and specifications are illustrative and non-binding unless agreed in Writing. |
3.2 These Conditions apply to all orders placed online or offline. |
3.2 Orders are subject to availability and final acceptance in Writing. Quotes valid for 30 days unless stated. |
4. Price and Payment
| Consumers | Trade Customers |
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4.1 Prices shown include VAT unless otherwise stated. |
4.1 Prices are exclusive of VAT unless explicitly stated. VAT is added at the prevailing rate. |
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4.2 Full payment is required at the time of order placement. |
4.2 Payment due within 30 days of invoice. Late payments incur interest at 8% above Bank of England base rate. |
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4.3 Payment methods include credit/debit cards or other online methods. |
4.3 BACS transfer or approved credit terms. A £25 fee applies for bounced or failed payments. |
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4.4 Orders may be cancelled or suspended if payment is declined or delayed. |
4.4 We may suspend supply or terminate Contracts if payment is not received. Debt recovery costs will be added where relevant. |
5. Delivery
| Consumers | Trade Customers |
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5.1 Delivery will be made within 30 days unless otherwise agreed. |
5.1 Delivery is ex-works unless agreed. Delivery times are estimates only and not contractually binding. |
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5.2 Risk passes to you upon delivery. |
5.2 Risk passes upon delivery. Title does not transfer until payment is received in full. |
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5.3 Please notify us of shortages/damages within 3 days. |
5.3 Claims for shortages or damages must be made in Writing within 3 days of delivery. |
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5.4 Orders may be split into multiple deliveries. |
5.4 Instalments are permitted. Non-delivery of one part does not entitle cancellation of the remainder. |
6. Title and Risk
6.1 Risk passes to you on delivery.
6.2 Title remains with us until we have received full payment for the Goods. Until then:
- You must store the Goods separately and clearly identified.
- You must not sell or dispose of the Goods.
- We may enter your premises to repossess the Goods.
- You must indemnify us for all recovery costs.
7. Cancellation and Returns
| Consumers | Trade Customers |
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7.1 You have the right to cancel within 14 days of receiving Goods under the Consumer Contracts Regulations 2013. |
7.1 Orders cannot be cancelled after dispatch. Returns are discretionary and may incur restocking fees. |
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7.2 Notice of cancellation must be sent in Writing. You must return Goods within 14 days and pay return costs. |
7.2 Returns must be requested in Writing within 10 days and returned within 15 days, unused, in original packaging. |
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7.3 Refunds will be issued within 14 days of receipt of returned Goods. |
7.3 A 15% restocking fee applies. Credits issued after inspection and approval only. |
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7.4 Customised Goods are non-returnable unless faulty. |
7.4 Customised or embroidered Goods cannot be returned unless defective or agreed otherwise. |
8. Warranties and Liability
| Consumers | Trade Customers |
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8.1 Your statutory rights under the Consumer Rights Act 2015 apply. Goods must be of satisfactory quality, fit for purpose and as described. Nothing in these Conditions affects those rights. |
8.1 Goods will match their specification at the time of delivery. Defects apparent on inspection must be reported within 3 days of delivery (see 5.3). Latent manufacturing defects must be reported in Writing within 6 months of delivery. Our liability is limited, at our option, to repair, replacement or credit, and we will pass on to you the benefit of any manufacturer’s warranty. |
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8.2 Normal wear and tear, misuse, neglect, washing or care contrary to the care label, and alterations made after delivery are not faults. |
8.2 We are not liable for faults caused by fair wear and tear, misuse, neglect, washing or care contrary to the care label, or alteration after delivery. Save as set out in 8.1, implied terms as to quality and fitness for purpose are excluded to the extent permitted by law. |
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8.3 If Goods are faulty, your remedies are those set out in the Consumer Rights Act 2015, including repair, replacement, a price reduction or a refund. |
8.3 We are not liable for loss of profits, business, contracts, goodwill, or any indirect/consequential losses. |
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8.4 Nothing in these terms excludes liability for death, personal injury, or fraud. |
8.4 Nothing limits our liability for death, personal injury, or fraud caused by negligence. |
9. Safety and Product Recall
9.1 You must follow safety guidelines provided with the Goods.
9.2 If a product recall is necessary, you agree to cooperate fully with instructions and return affected Goods.
10. Force Majeure
We are not liable for delays or failure to perform caused by events beyond our reasonable control (e.g. strikes, pandemics, fire, flood, government action). We will notify you and suspend performance until the event ends.
11. Termination
11.1 We may terminate the Contract if:
- You fail to pay on time;
- You breach a material term;
- You become insolvent or enter administration;
- We believe our reputation or financial interests are at risk.
11.2 Upon termination:
- All outstanding sums become due immediately;
- Rights accrued prior to termination remain enforceable;
- We may recover Goods still owned by us.
12. Data Protection
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. See our Privacy Policy on our Website for details.
13. General
- No failure to enforce rights is a waiver of those rights.
- If any provision is found invalid, the rest of the Conditions continue in effect.
- You may not assign the Contract without our written consent.
- These Conditions are the entire agreement between us.
- No third party has enforcement rights under the Contracts (Rights of Third Parties) Act 1999.
14. Governing Law and Jurisdiction
These Conditions are governed by English law.
- Consumers may bring claims in their local courts.
- Trade Customers agree that disputes shall be resolved exclusively in the courts of England and Wales.
15. Company Information
T-Rex Workwear is a trading name of Fine & Eco Limited
Company Registration Number: 12750982
Registered in England and Wales
Registered Office: 452 Gateway House, Avonmouth Way West, Bristol BS11 9EX
VAT Registration Number: 511058042
Email: customer.support@t-rexworkwear.co.uk
Website: https://t-rexworkwear.co.uk